0086(527)82868097    |    jeff.hu@kaiweisw.com
> Customer Service > Service Philosophy

Respect for customers, understand customers, continue to provide products and services beyond the expectations of customers, guests will always be a partner. This is the service concept that we have been insisting on and advocating.

One, every step, the first thought is that customers in the enterprise by the seller's market into a buyer's market, the consumer's consumer attitudes have changed. In the face of a large number of goods (or services), consumers are more willing to accept the good quality of goods (or services). The quality here not only refers to the inner quality of the product, but also includes a series of factors such as the quality of products and the quality of service. Therefore, it is necessary to fully meet the needs of the consumers in a comprehensive way.

Should stand in the customer (or consumer) position, rather than standing in the company's stand up to study, design and improve service.

Improve the service system, strengthen the pre-sale, sale, after-sales service, the customer in the use of goods in a timely manner to help solve all kinds of problems, so that customers feel great convenience.

Attach great importance to customer opinion, let customers participate in decision-making, to handle customer's opinion as an important part of customer satisfaction.

Do everything possible to retain existing customers.

Establish all the customer centered mechanism. In which the establishment of various institutions, service processes, change, etc., should be based on customer demand as the center, to establish a rapid response mechanism for customer opinion.  

Two, the customer is always right

First, the customer is the buyer of goods, not trouble maker;

Second, customers most understand their needs, hobbies, this is precisely the enterprise needs to collect information;

Third, because customers have a "natural consistency", the same customer is arguing with all the customers.

Three, customer satisfaction three elements:

Product satisfaction: the customer satisfaction with the quality of goods.

Service satisfaction: refers to the customer for the purchase of goods before the sale, sale, after-sales service, a positive attitude. No matter how perfect the commodity price, how reasonable, when it appeared in the market, it must depend on the service. "After sales service to make permanent customers".

  • Mobile site

  • WeChat

苏公网安备 32130202080896号